MHA Control Room To Be Utilized For Transporters’ Grievances During Lockdown

Union Government has decided to utilize the Control Room of Ministry of Home Affairs (MHA) where officers of the Ministry of Road Transport and Highways (MoRTH) are also being deputed for the benefit of Drivers/Transporters to lodge any complaint on 1930 related to the lockdown.

This initiative has been taken to ensure faster resolution of the complaints/issues of the drivers / transporters on passage of goods carriers including empty trucks for interstate movement across the country during Lockdown.

In addition NHAI helpline number 1033 is also available for National Highway related grievances. MoRTH, NHAI, Transport Departments of the States/UTs, Transport Associations will take necessary steps to provide information to the Drivers/Transporters.

The officials deputed from MoRTH in the MHA control room will assist in complaint/ grievance resolution relating to the Transport sector/Drivers. The MoRTH officials would also compile the daily report on such complaints received

It may state that movement during the lockdown is governed by the orders and guidelines of the MHA.

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